We Get IT Done.

Experienced. Trusted. IT Solutions.

PC Portal is a managed IT services provider headquartered in Wausau, Wisconsin. Since 2004 we have helped Central Wisconsin businesses, professional firms, and family-run operations run their technology the way it should run - reliably, securely, and with a real person to call when something needs attention.

Today we serve clients across the region from a 2401 N 3rd Street office in Wausau, with a team that triages every service ticket internally within an hour and strives to complete by end of business day.

Who we are

We provide IT security, IT support, and IT solutions for small businesses and professionals primarily in Wausau, but also in the surrounding region. We are local, reliable, and innovative, and we strive to provide best-in-class technology solutions for our small business partners.

Our customer promises

• Local. We answer the phone in Wausau. We do onsite work in North Central Wisconsin. We know your building.
• Reliable. Fixed-fee agreements, documented service expectations, ticket-based response, and an MSP-grade security stack.
• Innovative. We bring modern tools - Microsoft 365 and Copilot, Cisco Meraki networking, Blackpoint MDR, AvePoint backup, RingCentral voice, and other AI - into businesses that don't have time to evaluate them on their own.

Our company values

• Effectiveness. We get IT done.
• Professionalism. How well we show up, how well we document, how well we communicate.
• Integrity. We tell you when something is out of scope. We tell you when a vendor - even one we partner with - is the wrong fit.

What we actually do

Our managed services are organized around three pillars - Support, Security, and Solutions:

• Support: Microsoft 365 user account and identity management; Outlook, Teams, SharePoint, OneDrive, and Copilot support and guidance; endpoint troubleshooting on Dell, HP, and Lenovo hardware; vendor liaison work.
• Security: Endpoint security and patching for Windows; Blackpoint MDR; Proofpoint email security; AvePoint cloud backup for Microsoft 365; multi-factor authentication and conditional access.
• Solutions: Cisco Meraki network management, monitoring, and alerts; Dell server provisioning, maintenance, and security; RingCentral VoIP; low-voltage and physical security delivered with our partner LiveWire Systems; trusted local web designer referrals, and more!

Why so many businesses depend on PC Portal